TEL has been manufacturing airflow technology for over 50 years, and in that time, has always strived to offer our customers the best products, the best service and the best results.
We’ve always been interested to hear what our customers think – from the way a TEL product operates, or even if it can be improved or adapted, we’re all ears – and we spring into action if our customers do need changes to one of our products, as we mentioned in this article here > when we adapted our Auto Sash controller due to customer demand.
And we don’t wait for our customers to get in touch either, we’re always interested in getting their opinion to make sure what we’re offering is what they want. Just last year, TEL’s Director, Richard Eady, reached out to his LinkedIn followers to ask their opinion on monitor colours. Currently, TEL manufacture monitors in four different colourways: black, blue, black with white trim, and white, and Richard was interested to find out which one was preferred across his customer base, and whether there was a demand for any other options.
As Richard says, “I’m always interested to hear feedback from our customers, whether it’s about our products or services, as it’s an important way to find out whether we’re hitting the mark.”
Every workplace has different requirements and preferences, and depending on the colour palette of the labs they’ll be operating in, the personal choice of the customer, or even aspects such as accessibility, (for example, if someone is colour blind), it’s important to offer a wide range of choices to make sure that our customers keep coming back to us for another 50 years.
And now, we’d like to ask you a few questions too. Please take our short survey below to let us know your thoughts.
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