As we come to the end of 2023, we find ourselves looking back on another challenging year. The war in Ukraine entered its second year, the Gaza Israel conflict divided nations, and energy prices and inflation remained high.
Of course, we can only really focus on what is within our control. So, at TEL this year we’re proud to have remained consistent. Not the most exciting of statements I know! However, in a world that often feels like being on a rollercoaster ride, our customers can have peace of mind that they can depend on us, like they have for the last 54 years.
Following some interesting insight calls with customers earlier this year, it’s helped us to really look at what defines TEL:
1. We Know Who We Are
Our client base spans scientists, laboratory managers, and fume cupboard manufacturers, among others. With a nuanced understanding of these roles, we focus our expertise on airflow control and monitoring, developing innovative solutions to enhance laboratory efficiency, sustainability, and safety. Our specialisation allows us to offer bespoke design and technical consultation services tailored to our clients’ specific needs.
2. Consistently High-Quality and Reliable Products
With over 50 years of experience, our evolving product range has become the gold standard for safety, compliance, energy efficiency, and cost savings. Over 500,000 TEL products can be found in labs worldwide, a testament to our commitment to developing products to the highest standards.
3. Getting the Basics Right
While our team thrives on specialist knowledge and creative problem-solving, we emphasise getting the basics right. Attention to detail forms the foundation for progress, whether in our products or our client relationships. For instance, our Auto Sash Controller not only features clever automatic functionality but also offers manual operation for flexibility.
4. Responsive Technical Support
Our in-house technical expertise ensures responsive support precisely when our clients need it. We encourage direct communication, resolving queries during the call whenever possible. For more complex issues, we work together to achieve a solution.
5. Access to Our Controllers
For clients seeking greater in-house control, we provide specified access to their engineers. This empowers clients to calibrate and change settings without requiring a TEL engineer or specific software, saving time, expense, and inconvenience.
6. Swift Product Delivery
TEL stands out in delivering products and solutions promptly. The majority of our products are in stock, allowing us to fulfil orders of varying sizes in a matter of days. Other items not in stock, such as our CAV and VAV terminals, take just 4-6 weeks from order to delivery, half the time of other suppliers.
At TEL, we constantly consider our offerings from our clients’ perspective, welcoming feedback and ideas. We remain committed to meeting their needs and exceeding expectations. As we eagerly anticipate 2024, the TEL team wishes all our customers, partners, and suppliers a happy and healthy festive season.
